Terms & Conditions

1. Acceptance of Terms

By accessing or using Body Care Guides services—including our website, mobile applications, telehealth platform, and healthcare services (the "Services")—you agree to these Terms and Conditions (the "Terms"). If you do not agree, please do not use the Services.

These Terms form a legally binding agreement between you ("Patient," "Client," or "User") and Body Care Guides ("Company," "we," "us," or "our"). They apply to all users, including patients, corporate clients, and website visitors.

2. Healthcare Services

2.1 Scope of Services

Body Care Guides offers healthcare services that may include:

• Preventive health programs and screenings
• Chronic disease management
• Mental health and stress management services
• Nutrition and lifestyle counseling
• Corporate wellness solutions
• Telehealth and virtual care services

2.2 Provider-Patient Relationship

A provider‑patient relationship is established only when:

• You have been formally accepted as a patient
• A healthcare provider has agreed to provide care
• You have provided necessary medical history and consent
• Payment arrangements have been established

2.3 Professional Standards

All healthcare services are delivered in accordance with applicable standards of care, state licensing requirements, and professional guidelines. Our providers are licensed professionals committed to quality care.

3. Patient Rights and Responsibilities

3.1 Patient Rights

As our patient, you have the right to:

• Receive respectful, compassionate care regardless of race, religion, gender, or other characteristics
• Participate in decisions about your care
• Receive information about your condition and treatment options
• Privacy and confidentiality of your health information
• Access your medical records
• Share concerns and receive a response
• Refuse treatment (within legal limits)

3.2 Patient Responsibilities

As our patient, you are responsible for:

• Providing accurate and complete health information
• Following treatment plans and instructions
• Keeping appointments or providing adequate notice to cancel
• Paying for services based on agreed terms
• Treating staff and other patients with respect
• Notifying us of changes in your condition or contact information

4. Appointments and Scheduling

4.1 Appointment Booking

Appointments may be scheduled through our website, mobile app, or by phone. We will confirm your appointment and share any necessary preparation instructions.

4.2 Cancellation Policy

We ask for at least 24 hours’ notice for cancellations. Late cancellations or missed appointments may result in a fee.

4.3 Late Arrivals

If you arrive more than 15 minutes late, we may need to reschedule to avoid disrupting other patients’ care.

5. Payment and Billing

5.1 Payment Responsibility

Payment is due at the time of service unless other arrangements are made. We accept cash, credit cards, and many insurance plans.

5.2 Insurance

We may verify your insurance coverage and submit claims on your behalf. However, you remain responsible for:

• Deductibles, co-payments, and coinsurance
• Services not covered by your insurance plan
• Charges if your insurance claim is denied

5.3 Financial Assistance

Financial assistance may be available for qualifying patients. Contact our billing department to discuss options.

6. Telehealth Services

6.1 Technology Requirements

To use our telehealth services, you must have:

• A reliable internet connection
• A device with camera and microphone capabilities
• Updated web browser or mobile app

6.2 Telehealth Limitations

Telehealth may not be appropriate for every medical condition. Your provider will determine whether virtual care is suitable for your needs.

6.3 Emergency Situations

Telehealth is not intended for medical emergencies. If an emergency occurs, call 911 or go to the nearest emergency room.

7. Website and Digital Services

7.1 Acceptable Use

You agree to use our website and digital services only for lawful purposes and in accordance with these Terms. Prohibited activities include:

• Attempting to gain unauthorized access to our systems
• Transmitting viruses or malicious code
• Interfering with the proper functioning of our services
• Using our services for commercial purposes without permission

7.2 Account Security

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account.

8. Privacy and Confidentiality

Your privacy matters to us. Our collection, use, and disclosure of personal health information is governed by our Privacy Policy and applicable laws, including HIPAA. By using the Services, you consent to the practices described in our Privacy Policy.

9. Intellectual Property

All content on our website and digital platforms, including text, graphics, logos, images, and software, is the property of Body Care Guides or our licensors and is protected by copyright and other intellectual property laws.

10. Disclaimers and Limitations

10.1 Medical Advice Disclaimer

Information on our website is for general education and does not replace medical advice. Always consult a qualified healthcare provider for medical concerns.

10.2 No Guarantees

While we work to provide high‑quality services, we cannot guarantee specific outcomes or results.

10.3 Limitation of Liability

To the fullest extent permitted by law, Body Care Guides is not liable for indirect, incidental, special, or consequential damages arising from your use of the Services.

11. Corporate Wellness Services

11.1 Corporate Agreements

Corporate wellness services are provided under separate agreements that may contain additional terms and conditions specific to organizational clients.

11.2 Employee Participation

Participation in corporate wellness programs is typically voluntary. Employees have the same privacy rights as individual patients.

12. Termination

12.1 Termination by Patient

You may end your relationship with Body Care Guides at any time by providing written notice. You remain responsible for payment for services provided before termination.

12.2 Termination by Body Care Guides

We may end our relationship with you for reasons that may include:

• Non-payment of fees
• Failure to comply with treatment recommendations
• Abusive or threatening behavior toward staff
• Violation of these Terms

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of California.

14. Changes to Terms

We may update these Terms at any time. Changes become effective when posted on our website. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

15. Contact Information

If you have questions about these Terms, please contact us: